Credit & Collections Advisor

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Credit & Collections Advisor

Job ID: AK-13844
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Birmingham
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Permanent
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1 month ago
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24,000-25,000
Retail Energy

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Summary:

We have an exciting new opportunity for an experienced Credit & Collections Advisor to join a fast growing energy supplier. In this role you will resolve any non-payment disputes, identified customer issues and achieve the overall debt collection targets. This role will include some credit checking activities, so prior experience in this area is desirable but not essential as full training will be provided. The ideal candidate will have previous experience in B2B collections for SME and I&C customer debts, be a confident communicator, and be intermediate in excel. So, if this sounds like the role for you, apply today!

Key responsibilities:

  • Responsible for completing debt recovery activities for B2B (SME and I&C) customers
  • Complete credit checking activities and other credit risk mitigating
  • Promoting Direct Debit to ensure that future payments are made on time
  • Negotiate and monitor payment arrangements within company policy guidelines
  • Ensure that activities are completed in a timely and accurate manner
  • Taking inbound customer phone calls on a rota basis.

Skills and experience required: 

  • Strong record of delivering high levels of B2B debt collection for SME and I&C customers
  • Confidence in problem solving with a strong attention to detail
  • Be a confident communicator to ensure that a high level of customer service is delivered
  • Be able to handle difficult customer issues
  • Prior experience of chasing unpaid customer balances
  • Have an awareness of the use of Debt Collection Agencies
  • Should have an awareness of the energy industry regulatory guidelines
  • Competent working with Microsoft Excel spreadsheets to an intermediate level

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