Summary:
Do you have experience of working on clients energy or utilities bills? Do you have experience of working in an energy bureau? A leading energy consultancy are looking for a Bureau Analyst to be responsible for carrying out a variety of bureau task including data entry, invoice validation and bill analysis for water customers. If you have some experience of working in the energy bureau, working on high volumes of data and you are analytical with excellent communication skills, the Bureau Analyst role could be for you! APPLY NOW!!! Responsibilities:- Ensure customers receive an efficient and effective bill validation solution
- To take care of; bill validation & sending turnaround, awaiting invoices volume & priority analysis, frequency/volume of supplier issues around failed validations and missing invoices with case management.
- Act as a first-line contact point for any utility bill-related queries
- Obtain a track receipt of energy invoices on a monthly
- Develop an understanding of billing elements
- Issue weekly, monthly and ad hoc reports
- Liaise with suppliers to raise and resolve invoice queries in a timely manner
- Identify process improvements that could develop and drive the business
- Communicate ongoing queries internally to the relevant
- Adhere to internal processes to ensure guidelines are met
- Attend training and to develop relevant knowledge skills
- Previous working experience for a utility supplier, brokerage or consultancy with a solid understanding of the elements of a utility bill (Electricity, Gas and Water)
- Ability to use data analysis to inform reporting and decision-making
- PowerBI and Microsoft Office including Excel, Word and Outlook
- Keen commercial common sense, able to keep the business informed of latest technologies, legislation and compliance requirements.
- Experience analysing / reporting on the energy data and the costs that drive a business.
- Customer service experience
- Experiences with Optima system, HubSpot, SharePoint
