Account Manager

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Account Manager

Job ID: 14818
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Framlingham, Suffolk
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Full time
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2 weeks ago
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up to £40k depending on experience
Retail Energy

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Are you an Account Manager with experience ideally in both energy procurement and energy services?  Our client, a farm buying group in the UK is looking for an Account Manager to support the procurement of electricity, gas and water on behalf of members as well as to provide advice on energy management, renewables and the roadmap to net zero. You will also be responsible for managing the activities of 2 Utilities Administrators. This would suit someone an account management background with a solid understanding of electricity who has worked for either an energy broker or supplier. Sounds like you? Apply today!  

Key responsibilities:

  • Manage the relationship with key utilities suppliers and consultants
  • Look at new suppliers and products to increase / improve service and terms to members
  • Negotiate with existing and potential suppliers for the most competitive terms
  • Oversee the member query ticketing system and ensure that SLAs are adhered to by the team
  • Deal with member queries and support on complex queries
  • Keep members up to date with new developments affecting contract and billing issues.
  • Collate relevant information on utilities markets and utilise this information to the groups benefit.
  • Manage 2 Utilities Administrators, conduct appraisals and regular 121s
 

Skills and experience required: 

  • Experience in delivering real purchasing efficiencies and high-quality administration
  • Account management or customer service experience within the energy/ utilities industry
  • Good knowledge of the energy market, in particular electricity
  • Good knowledge of Microsoft Excel and Word applications
  • Exceptional attention to detail
  • Excellent communication skills
  • Professionalism, positivity, integrity, reliability and trustworthy
  • Approachable and ability to problem solve, with a commitment to delivering a high-quality service
   

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