Account Manager

Summary:

We are looking for an Account Manager to join a leading energy consultancy. This role will see you managing a portfolio of B2B customers ensuring contracted work is delivered to the best possible standard. You will be required to retain / renew customers within your portfolio, up and cross- selling other products, services and solutions where possible.  As an Account Manager you will have experience in the energy industry, and used to building relationships with clients.  The ideal candidate will be a confident communicator and will have knowledge of gas and electricity procurement and will be confident or have the potential in speaking to corporate/ I&C clients.  

Key responsibilities:

• Ensure the delivery of contracted services to clients
• Maintain exemplary relationship with external stakeholders
• Deliver best in class customer service to a range of clients,
• Understand the client’s needs and establish network links
• Identify and solve any issues that clients may face
• Actively promote services and look for up and cross sell opportunities
• Renewals and retaining client accounts

 

Skills and experience required: 

• Account/ relationship management experience within the energy sector
• Corporate client management or someone with potential to liaise with I&C clients
• College diploma or degree (preferably in Maths, Finance or Business studies)
• Language skills would be advantageous (French, German, or Spanish).
• Experience in negotiating and retaining/ renewing client accounts
• Proven track record of commercial negotiations
• Good level of analytical skills
• Good listening and interpersonal skills
• Ability to prioritise and execute tasks time sensitive deliveries in a pressured environment