Summary:
We are looking for an account manager to join an award winning-energy consultancy. As the account manager, you will improve the efficiency, accuracy and speed of service, and be responsible for the internal management and delivery of energy procurement and management services to clients. You will oversee the end-to-end customer lifecycle. To be successful in this role you will need experience of working within the utilities industry in a similar role, work well within a team, and be self-motivating with the drive to succeed. If this role sounds like a good fit for you, apply today!Key responsibilities:
- Maintain clients within Service Agreement framework
- Act as a 1st point of contact for customer enquiries and escalate where appropriate
- Maintain appropriate records on performance and processes
- Understand the impact of industry change on customers
- Establish and agree with customers appropriate service expectations, in line with SLAs
- Contribute to the provision of advice and guidance on operational issues for customers
- Take clients through a Carbon Net Zero sustainability journey
- Provide recommendations on the appropriate products, services and solutions
- Identify new business opportunities and target cross sell & upsell opportunities
Skills and experience required:
- Experience of working in the energy industry
- Experience as an Account Manager, project manager or in a customer driven role
- Strong communication skills (both written and verbal).
- Self-motivated, driven with the good organisational ability.
- The ability to prioritise and manage several different tasks at once
- Strong customer-facing skills and evidence of good customer service delivery
- Excellent IT skills and technically competent
- Academically of A-level standard or equivalent (preferable)
