B2B Billing Analyst (energy / utilities)

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B2B Billing Analyst (energy / utilities)

Job ID: LW-13966
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Nottingham (1 day in the office every two weeks)
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2 weeks ago
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Retail Energy

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As a Billing Analyst, you will carry out day to day activities, maintaining a high level of billing performance across a portfolio of clients. In this role you will resolve billing exceptions through knowledge of the energy industry, identify product related system issues, and implement new system changes to help improve the Billing product as whole. To be successful in this role you will need to be proficient in SQL, have previous experience with the a range of I&C products including Flex, and have worked with HH data. If this sounds like the perfect fit for you, apply today!

Key responsibilities:

  • Work to ensure all billing exceptions are resolved accurately and in a timely manner
  • Resolve any billing issues and taking necessary action where possible to do so
  • Dealing with both internal and external billing queries
  • Understanding the root-cause behind billing failures
  • Identifying risks and opportunities through data analysis
  • Ensure OKI’s and targets are met and reported as per SLA.
  • Provide customer feedback to assist the improvement process and innovation activities
  • Add value to the experience of stakeholders through promoting company values

Skills and experience required: 

  • SQL proficient
  • Good levels of customer service to deal with client level queries
  • Experienced with the range of I&C pricing products including Flex
  • Experience working with HH data
  • Previous experience in B2B energy industry billing scenarios
  • Knowledge of the energy industry, particularly Billing processes and data flows
  • Previous experience of Half Hourly meter points and Flex Pricing Products is an advantage
  • Comfortable speaking with others to obtain relevant information
  • Able to build solid relationships with your team and around the business

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