Summary:
We are looking for a B2B Operations Manager to join an award-winning, innovative, well-established software and data management company delivering services to energy suppliers and industry participants. Their purpose is to accelerate the digital energy transition and are passionate about unlocking the greatest possible value for their customers. You will be managing a team of operational analysts overseeing the day-day activity. The ideal candidate will have experience in B2B operations, settlement exceptions and industry practices with the ability to manage, coach and support the team whilst meeting deadlines. So, if this sounds like the roles for you, apply today!Key responsibilities:
- Day to day management of the B2B Operations team of up to 12FTE analysts
- Manage the end-to-end Registrations and Loss journeys, Metering tasks / Settlements exceptions
- Performance management of Operations Analysts
- Client Relationship Management and regular communication with Industry 3rd Parties
- Maintain close working relationships with Billing Teams, removing obstacles
- Identify process improvements to increase efficiency and service quality
- Internal stakeholder relationships with product, engineering, support and client relationship teams
- Add value to the experience of clients, colleagues and other relevant stakeholders through practicing and promoting the companies values
Skills and experience required:Â
- Experience in B2B Operations and Settlements exceptions
- Experience of industry practices and obligations under BSCP, MRA, SPAA, REC2, GSOP, SLC
- Ability to manage and direct people and their performance
- Ability to supervise, coaches and onboards new starters
- Problem solver and ability to prioritise meeting key targets and deadlines
- Have sound communication / presentation skills to support internal team and external client meetings
- MS office proficiency and excel intermediate level as a minimum to support data analysis
- Confidently manages stakeholder expectations
