B2B Senior Operations Manager (Utilities / Energy)

Summary:

  We are looking for a Senior Operations Manager to join an award winning, well-established software and data management provider delivering services to energy suppliers and industry participants. The role is to manage the Team of Operations Managers and oversee the day-to-day activity required to deliver the services they provide by adding value to their client’s experience for Billing, Industry Operations Performance and Settlement Exceptions. The ideal candidate will be a strong leader with B2B billing and pricing experience. So, if this sounds like the roles for you, apply today!  

Key responsibilities:

• Day to day management of the B2B Ops Team and Team Managers
• Management of Billing, CoS, Disputes, ETs, Losses /Metering tasks, SLAs and exception management
• Performance management of Operations Managers
• Client Relationship Management and stakeholder management of key B2B stakeholders
• Maintain close working relationships with Billing Teams and regular communication with 3rd Parties
• Identify process improvements to increase efficiency and service quality
• Managing a positive internal relationship with Product, Service Desk and Client Relationship teams
• Add value to the experience of clients, colleagues and other relevant stakeholders through practicing and promoting the companies values

 

Skills and experience required: 

• Strong leadership skills, highly resilient, can multi-task and turn complex problems into action plans
• Experience of working within the B2B Energy space (advantageous)
• Have a working knowledge of B2B pricing and Billing (highly desirable)
• Be a critical thinker and welcome challenges with ability to tackle problems
• Welcome customer feedback and not be afraid to have challenging conversations
• Experience of leading people and demonstrating a variety of performance management techniques
• Ability to own the coaching and development of a team in an engaging way
• Understand and translate contractual SLAs into manageable team targets
• Communication and presentation skills to support internal team and external client meetings
• MS Office proficiency and excel intermediate level as a minimum to support data analysis