Billing Advisor (B2B Energy)

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Billing Advisor (B2B Energy)

Job ID: 14611
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Hybrid – 3 days in offices in Gloucestershire
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Permanent
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2 months ago
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£20,000 – £25,000
Retail energy

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Our client is a fast-growing developer and operator of renewable power both in the UK and further afield.  They have developed a wide portfolio of renewable assets and deliver low-carbon energy from hydro and biofuel sources for use in large I&C organisations. They are seeking a Billing Advisor to be part of a team and play a crucial role to effectively managing all B2B billing enquiries, ensuring accurate billing for their customers, and resolve any billing exceptions and escalate where required. If you want to be part of a successful team and have Energy experience. Apply today!

Accountabilities

  • Manage and resolve external and internal customer originated queries in given timescales
  • Maintain customer data held within the main billing system
  • Proactive and reactive telephony, email and letter contact with customers to ensure accurate billing
  • Manage electronic billing
  • Liaise and work with other internal teams on the resolution of issues. Mainly our Industry Operations, Customer Payment, and Customer Care teams
  • Maintain change of tenancy process
  • Ensure that all billing procedures are compliant and adhered to
  • Take responsibility for timely resolution of complaints raised to the Billing team.
  • Work in line with all KPI’s that are set around call and Billing performance
  • Any other activities to support the day-to-day operation

Experience

  • Strong understanding of the electricity utility industry
  • Experience of working in the electricity market
  • Strong communication and rapport skills, both verbal and written
  • Basic understanding of flex contracts
  • Ability to work under pressure
  • The ability to work well as part of a team as well as on your own
  • IT literate

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