Summary
Are you a Debt Manager with experience of working in the B2B retail energy? One of the UK’s fastest growing B2B gas and electricity suppliers, are seeking an experienced, high calibre Debt Manager to ensure checks and balances are highly effective to process COT requests and prevent any non-genuine requests (debt, contract price avoidance etc). You will oversee a team of 5 advisors, but grow that team to bring in-house this process, currently being outsourced to a 3rd party – a further 12-15 FTE. This role requires a balance of Strategy, high-level senior stakeholder liaison and engagement across multiple departments. If you have Debt and Fraud management this is the role for you! ÂKey responsibilities:
- Owning, defining, and implementing the COT Strategy to increase sales opportunities
- Building highly effective relationships with stakeholders across the business
- Operational day-to-day leadership of the COT Advisor team population
- Developing team skills and experience and succession planning
- Ensuring the customer joining and leaving experience is second to none.
- Identifying and dealing decisively with fraudulent COT requests to ensure we treat all customers fairly and protect profitability.
Experience and skills required:
- Diverse leadership background covering Commercial, Credit/ Debt and Sales
- Assertive and confident leader able to build highly effective, motivational relationships.
- Ability to balance being up in the ‘helicopter’ leading the strategy with getting down into the detail with the Advisors.
- Able to lead by example, demonstrating to Advisors a best-in-class approach.
- Ability to make things happen and get things done without overcomplication or delay.
