Client Relationship Support (B2B energy supply)

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Client Relationship Support (B2B energy supply)

Job ID: 14652
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London (3 days a week in the office)
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Full time
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3 weeks ago
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up to £30k DOE
Retail Energy

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Summary:

We are looking for a Client Relationship Support to join a leading energy supplier. As a Client Relationship Support, you will be directly involved in providing a positive customer experience and ensuring metering and billing data is accurate. In this role, you will respond to complex customer queries, assist with back-office processes (billing, metering), and interact with other industry participants. To be successful in this role you will need, Previous experience in the Energy Industry, ideally in a customer-focused position, excellent verbal and written communication skills, and a proactive approach to problem-solving, to be able to work within deadlines and be able to prioritise workload. If this role sounds like a good fit for you, apply today!  

Key responsibilities:

  • Responding to a variety of account queries from customers or their appointed broker
  • Liaising with internal Teams to resolve customer queries within the allocated timeframe
  • Effectively navigate through the Energy Databases to investigate queries
  • Processing meter readings
  • Managing your inbox on the Freshdesk Platform on a daily basis
  • Assisting with account set up and closures
  • Completing various data entry, validation, and administration tasks.
 

Skills and experience required: 

  • Previous experience working within the Energy Industry, ideally in Operations or a Customer Service focused position
  • Excellent verbal and written communication skills
  • Able to work within deadlines
  • Proactive approach to problem-solving, idea creation, and suggesting/driving change
  • Initiative to take on duties or tasks to further your learning
  • A fast learner and enthusiastic about learning new subjects and acquiring new skills
  • Comfortable working in a fast-paced, constantly evolving environment and able to quickly respond to changing business needs and demands
  • Able to prioritise and manage your own workload with minimal supervision and work within a Team
               

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