Client Support Executive

Summary:

Our client, a rapidly growing energy company, is looking for a Client Support Executive to join their Client Delivery team. As a Client Support Executive, you’ll support Account Managers by handling day-to-day administration and operational queries across a portfolio of clients. You’ll manage supplier and contract queries, change-of-tenancy tasks, meter and billing issues, and identify anomalies, ensuring a customer-focused, high-quality service at all times. This is a busy, high-volume role, so energy industry experience is essential, along with strong organisational skills and a proactive approach. Apply today!

Key responsibilities for the Client Support Executive:

• Support the Account Managers in managing client utilities and queries.
• Ensure all account management and administrative activities are delivered on time.
• Set up new client meters, validate data, issue termination notices, and monitor supplier objections.
• Manage utility queries including meter reads, billing errors, incorrect information, reconciliations, and complaints.
• Identify anomalies or missing information and ensure timely resolution across all accounts.
• Liaise with clients on overdue debt, support supplier performance reviews, and assist with tender exercises.
• Maintain accurate portfolio reporting and provide ad-hoc analysis when required.
• Deliver excellent customer service to clients

Skills and experience required for the Client Support Executive:

• Energy/utilities industry experience is essential
• Proven experience managing supplier and contract queries
• Strong administrative skills with excellent attention to detail
• Excellent verbal and written communication skills
• Highly organised, able to prioritise and manage multiple workloads effectively
• Collaborative team player with the ability to support Account Managers
• Customer-focused mindset, consistently delivering high-quality service
• Adaptable and able to manage competing priorities in a fast-paced environment