Credit Agency Expert (energy / utilities)

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Credit Agency Expert (energy / utilities)

Job ID: AK-13864
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Fixed Contract
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1 month ago
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Renewable Energy

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Working within Revenue Assurance for a retail energy supplier, the Credit Agency Expert encompasses both relationships with CRAs (Credit reference agencies) and the work streams that are created as a result. This crucial role will assist with the implementation of credit defaulting, push work streams towards automation; communicate key messages to internal stakeholders and improve the quality of the comms and processes through which they contact members in debt; If you have worked in a credit / debt role, and confident working in Excel,  ideally within and energy / utilities environment – contact us today for more information!!!

Key responsibilities:

  • Delivery and maintenance of Customer Management;
  • Analysing & creating specific debt journeys for members;
  • Management of credit checking, contract management and technical developers;
  • Work to recognise root causes of high inflow from our Credit Agency processes;
  • Participate in investigating reasons for contact and complaints from members
  • Support the management of Credit Reference Agency relationships;
  • Identify improvements to process monitoring and implement solutions;
  • Helping define best practice and sharing this with the wider Experience team

Key skills and experience required:

  • You demonstrate Action This Day and focus on making measurable impact
  • You are hardworking, thorough and have an eye for detail
  • You can communicate priorities and complexity effectively
  • You are self-disciplined and work well independently
  • You embrace and are highly adaptable to new ways of working and knowledge
  • You take responsibility for your team’s work and are committed to its delivery
  • You have experience working with large data sets, are confident using Excel and Gsheet formulas

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