Summary:
An independent energy provider is looking for a Credit Controller to join their team, with a primary function of collecting debts through a first-class customer service. The company delivers a quality service reflected in the knowledge and enthusiasm of the team. The successful applicant will be joining a very motivated and dedicated team which thrive on driving down debt whilst maintaining professionalism at all time. The ideal candidate will have worked in a Credit Control role previously, or will have solid customer service experience with the drive to learn new skills.Key responsibilities:
- Responsible for own ledger ensuring all customers adhere to their payment terms
- Develop relationships with customers and solving any queries concerning their accounts
- Recovering outstanding debt by means of repetitive chasing
- Identify and monitoring customers who pose a financial risk
- Send overdue customers for disconnection whilst working with strict credit control processes
- Identifying ways in which the current processes and procedures can be improved
- Adhoc reporting
Skills and experience required:
- Excellent verbal and written communication skills
- Good arithmetic skills
- Good at working as part of a team and individually
- Excellent organisationaI and attention to detail
- Self-motivated with good time management skills
- Energy / utilities industry experience userful
- Computer literate with moderate Excel and strong Outlook skills
