CRM / Billing Subject Matter Expert (I&C)

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CRM / Billing Subject Matter Expert (I&C)

Job ID: LW-14168
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Full time
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1 week ago
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up to £65K (Flex Working + Pension + Training Opportunities (ISTQB))

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Our client is looking for an CRM / Billing Subject Matter Expert to join their successful energy software company. The role will be to work on the CRM & Billing solution which features a customer-driven proactive roadmap that introduces innovation for the billing of new digital energy services across the utilities market. The ideal candidate must have experience in I&C/Business energy practices (billing – pass through charges, flex tariffs etc), understanding of Half Hourly procedures as well as experience within the energy sector regarding supplier management and using/designing CRM functions.  

Key responsibilities:

  • Be a point of contact for provide I&C knowledge and expertise with the team
  • Provide industry expertise and documentation to the client in their software development
  • Deliver interpretation of industry compliance requirements
  • Give expertise and support to both internal teams & external clients using software solutions
  • Estimate and prioritise requirements against industry, customer and internal expectations
  • Effectively communicate requirements to the wider business and stakeholders.
  • Review testing and technical documentation against requirements by deadline
  • Create and maintain product guides and user documentation.
  • Provide training to colleagues and clients on CRM/Billing functionality/changes.
  • Understand, participate and occasionally lead in the internal change control process.
  • Get involved with presales activity and demonstrations of software
  • Provide first line interface for colleagues and clients to interpret and translate complex business requirements to simple functional requirements to the CRM/Billing sprint teams.

Skills and experience required: 

  • Passionate about delivering quality and removes blockers on behalf of the customer or team
  • Hard working and willing to go above and beyond when required.
  • Willing to coach and mentor team members and have a continuous improvement mentality.
  • Ability to identify opportunities for product improvements.
  • Excellent written and oral communication skills.
  • Willingness to undergo BS7858 screening.


  • Any applicable Business Analyst qualifications (BSC Certificate in Business Analyst Practice)
  • Knowledge of smart, prepayment, export / complex meter operations.
  • Experience working with 3rd party clients/agents.
  • Experience working in an agile software development environment.

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