Customer Journey Manager

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Customer Journey Manager

Job ID: 14821
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Hybrid-working/office based in Leeds
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Full time
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2 weeks ago
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£48k + Bonus
Retail Energy

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An International Energy Supply business with a fantastic reputation is seeking a dynamic Customer Journey Manager to define and shape their end-to-end customer journey strategy. The successful candidate will ensure a seamless and consistent customer journey, driving customer loyalty and satisfaction. You will be experienced in analysing customer insights, implementing business change and deliver workshops to different departments throughout the business. You must be assertive with excellent communication skills and confident in delivering change to a large business. This role would be great for someone with Project Management, Business Change or Business Transformation experience – If this sounds like you – APPLY NOW!!!   Key Responsibilities:
  • Develop comprehensive customer journey maps and identify key touchpoints.
  • Own and monitor the end-to-end customer journey and performance.
  • Create customer-friendly solutions that are intuitive and digitally led.
  • Collaborate with key stakeholders to improve and enhance customer journeys.
  • Implement continuous improvement initiatives based on feedback and market trends.
  • Leverage CRM tools to streamline processes and enhance the customer journey.
  • Define and monitor KPIs related to customer satisfaction and retention.
  • Prepare and present reports to the leadership team.
  Skills and Experience:
  • Project Management, Business Change or Business Transformation experience, preferably in the energy sector.
  • Strong stakeholder engagement and communication skills.
  • Proficient in Microsoft Office and CRM systems.
  • Analytical skills to translate data into actionable insights.
  • Experience in managing and optimizing customer journeys.
  • Degree level or equivalent experience preferred.
  Job Ref: JB-14821   Please Note: This is an urgent, priority hire for this business – the interview process will be slick and fast-moving  

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