Customer Operations Advisor (Energy /Utilities)

Corner Image Curved
Home » Jobs » Customer Operations Advisor (Energy /Utilities)

Customer Operations Advisor (Energy /Utilities)

Job ID: AK-13845
Location Icon
Birmingham
Clock Icon
Permanent
Date Icon
1 week ago
Salary Icon
23,000-24,000
Retail Energy

Share this job

Summary:

We are looking for an experienced Customer Operations Advisor to join a fast-growing energy supplier. In this role you will be the first point of contact for customers to deliver all their operational requirements. The Customer Operations Advisor will handle a high volume of inbound and outbound queries from customers and TPI's and provide an exceptional service to all customers. To be successful in this role you will need prior experience in providing first class customer service to B2B I&C customers, be able to prioritise your workload effectively, and be able to work effectively across multiple teams to resolve any customer issues. So, if this sounds like the role for you, apply today!

Key responsibilities:

  • Responsible for providing front office customer service activities to B2B customers
  • Provide feedback to the relevant stakeholders for any key accounts
  • Take inbound customer phone calls on a rota basis.
  • Ensure full call handling guidelines are followed
  • Support customers with the sign up to systems and products
  • Promote the customer portal and work with colleagues to achieve KPI's.
  • Issue customer feedback reports at all customers
  • Identify efficiencies within the role which can deliver business value, or increased satisfaction.

Skills and Experience:

  • Strong track record of delivering high standards of customer service for all SME and I&C customers.
  • Have a passion for the delivery of high-quality customer service
  • Exceptional communication
  • A real self-starter with a forward-thinking approach and enthusiastic nature.
  • Flexible hands-on and structured approach, and with high personal integrity.
  • A team player who can work effectively within a team
  • Competent working with Microsoft Excel spreadsheets to an intermediate level.
  • Effective time management and organisational skills are essential in this role.
 

Share this job

Apply for this job

Send us your CV and a brief covering letter telling us why you’d be perfect for this job.

Allowed Type(s): .pdf, .doc, .docx

The hottest jobs in energy and utilities direct to your inbox

Stay up to date on all our latest roles with one weekly email.*

*No SPAM, we promise. Just  the best jobs in energy and utilities, once a week.

  • This field is for validation purposes and should be left unchanged.

Just a few of the clients we work with

Engie Logo
Total Energies Logo
Ameresco Logo
Mitie Logo
Leep Logo
Smartest Energy Logo
Envantage Logo
Mace Logo
Stark Logo
Everflow Water Logo

Ready to find your perfect job?