Customer Service Advisor (energy / utilities)

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Customer Service Advisor (energy / utilities)

Job ID: AK-14091
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Full time/ Permanent
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1 month ago
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£20k – £22k
Retail Energy

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An Independent B2B energy supplier is looking for a Customer Service Advisor to join their team. As a Customer Service Advisor, you will be the first point of contact for all customer enquiries, ensuring that queries are actioned and resolved within specific timescales. In this role you will be responsible for supply transfer, asset management and several other administrative tasks providing essential support to all areas of the business. To be successful in this role you will need to have excellent customer service skills, a proven working knowledge of MS Office, and be exceptional at relationship building. If this sounds like the role for you, apply today!

Key responsibilities:

  • Process change of tenancies that occur, accurately and in a timely manner
  • Liaise with clients and associated third parties both verbally and in writing
  • Ensure customer and broker enquiries are resolved in a timely and effective manner
  • Shared management of the busy shared customer enquiry inbox
  • Process contracts ensuring that customer accounts and payment details are set up correctly
  • Seek to identify process or system improvements
  • Ensure documents and letters are produced and distributed accurately
  • Maintain data accuracy

Skills and experience required: 

  • Excellent verbal and written communication skills
  • Excellent interpersonal skills with the ability to establish credibility and build relationships
  • Analytical
  • Excellent IT skills, with proven working knowledge of MS Office including MS Excel
  • Excellent attention to detail and a high level of accuracy in all areas of work
  • Able to multitask and prioritise within a challenging environment
  • Able to work well both individually as well as part of a team
  • Experience in working with data and / or file flow communications

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