Do you have experience of working within a customer service position and helping business customers via telephone and emails? We are looking for an experienced Customer Service professional, experienced in supporting customer throughout their entire journey. You will be responsible for onboarding customers, preparing tenders, handling Change of Tenancy (COT) requests, resolving objections and terminations, managing meter installations and removals, and addressing MOP & DCDA-related cases. If you have some metering experience working within an energy company, you’re comfortable analysing data with MS Excel and you have excellent communication skills – APPLY NOW!!!
Responsibilities:
- Managing customer portfolios (excluding sales) from onboarding to completion
- Setting up customers on internal CRM
- Prepare Customers for tender
- Manage relationships with customers and supplier to handle queries
- Handling Change of Tenancy (COT) requests
- Resolving objections and terminations
- Managing meter installations and removals
- Addressing MOP & DCDA-related cases
Key skills and experience:
- You have a keen eye for detail, are analytical, and maintain accuracy under pressure.
- You are a self-starter with a minimum of 3+ years of experience in the energy market, preferably working for a utility supplier, brokerage, or consultancy.
- You have a solid understanding of utility market account management processes, including contract terms, COT procedures, MOPs, and DCDAs.
- You are a hardworking, reliable individual with a proven track record of delivering high-quality customer service.
- You possess a "can-do" attitude and are willing to go the extra mile for customers.
- You demonstrate excellent interpersonal, and organizational/time management skills.
- You possess strong self-discipline, critical thinking skills, and a problem-solving.
- You thrive in a collaborative environment and can effectively communicate
- You are proficient in Microsoft Office Suite (Excel, Word, Outlook).
