Customer Service Team Leader

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Customer Service Team Leader

Job ID: AK-13753
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4 months ago
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Retail Energy

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Role purpose

We are looking for a Customer Service Team Leader to join an award-winning commercial energy supplier. The Customer Service Team Leader will lead and motivate a team to ensure they give the best customer service possible, be responsible for all new or leaving customers. You will report to internal stakeholders monthly, be responsible for billing all customers and develop robust training procedures. The ideal candidate will have excellent organisational and time management skills, be a quick and innovative thinker, confident with excellent attention to detail. If you like the sound of this Customer Service Team Leader role, apply today

Job responsibilities

  • Motivate the team to surpass their KPIs and customer service performance potential
  • Work closely and forge strong relationships with the TPI network
  • Ensure communications are clear, disputes are settled, and actions are completed
  • Research and recommend improvements in customer services
  • Ensure all customers transferring to or leaving the portfolio do so on time
  • Conduct regular one-to-ones and performance review meetings
  • Ensure change of tenancies are accurately processed in a timely manner
  • Day to day management of customer/TPI issues and queries
  • Assist team members with any queries and problems
  • Identify areas of training
  • Carry out team meetings and actively participate in the monthly and weekly meetings

Experience required

  • Positive attitude to change in a dynamic, fast-moving environment
  • Excellent organisational and time management skills
  • Creative and innovative thinker
  • Excellent verbal and written communication skills
  • Good arithmetic skills
  • Computer literate with strong Microsoft Office skills
  • Excellent attention to detail
  • Confidence in decision making

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