Defaults Operations Specialist

Corner Image Curved
Home » Jobs » Defaults Operations Specialist

Defaults Operations Specialist

Job ID: AK-13866
Location Icon
Remote AND London
Clock Icon
Fixed Contract/ Full time
Date Icon
1 month ago
Salary Icon
Temp £200 – £300 per day
Retail Energy

Share this job


A leading retail energy supplier is looking for a Defaults Operations Specialist to work within their Credit Agency Data team. You will be responsible for answering member queries for those who are in the defaulting process, raising and solving complaints and identifying areas for improvement. By carrying out this work you will be helping the clients Revenue at Risk, reducing cost-to-serve and enabling lower prices for customers.  The ideal applicant will have experience in working with data sets, Excel and Gsheet formula and be able to communicate effectively at all levels.  Apply Today!

Key responsibilities:

  • Investigating reasons for contact and complaints from members
  • Answering member queries for those who are in the defaulting process
  • Assist with the new communications process
  • Identifying areas for improvement and implement solutions
  • Helping define best practice in your area and sharing this with the wider experience team
  • Sending and investigating communications in the defaulting process

Skills and experience required:

  • Experience in working with data sets, Excel and Gsheet formula
  • Ability to communicate priorities and complexity effectively
  • You demonstrate Action This Day and focus on making measurable impact
  • You should be hard working, thorough and have a keen eye for detail
  • You are self-disciplined and work well independently
  • You take responsibility for your team’s work and are committed to its delivery

Share this job

Apply for this job

Send us your CV and a brief covering letter telling us why you’d be perfect for this job.

Allowed Type(s): .pdf, .doc, .docx

The hottest jobs in energy and utilities direct to your inbox

Stay up to date on all our latest roles with one weekly email.*

*No SPAM, we promise. Just  the best jobs in energy and utilities, once a week.

  • This field is for validation purposes and should be left unchanged.

Just a few of the clients we work with

Engie Logo
Total Energies Logo
Ameresco Logo
Mitie Logo
Leep Logo
Smartest Energy Logo
Envantage Logo
Mace Logo
Stark Logo
Everflow Water Logo

Ready to find your perfect job?