Energy Operations Specialist

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Energy Operations Specialist

Job ID: AK-14143
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Bedford- Hybrid (2 days in office)
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Full time
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2 months ago
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£25K – £28K+ flexible working / wellbeing days / BUPA / share scheme
Retail Energy

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We are looking for an Energy Operations Specialist to join a large energy consultancy. The role involves working within the Operations Energy Team providing technical support, and resolving complex queries and billing queries for both HH and NHH meters. The ideal candidate will either have at least a year's experience in an analytical role or be at A Level or Graduate level. So, if this sounds like the role for you, apply today!  

Key responsibilities:

  • Working to remediate billing exceptions
  • Identifying, and remediating settlement exceptions
  • Identifying and remediating registration errors
  • Liaising with Managed service providers in ensuring the completion of registrations
  • Identification of and establishing root causes of settlement discrepancies
  • Help to develop processes within operations
  • Ensuring post-meter installations data is received and updated correctly
  • Develop a thorough understanding of key industry processes and procedures
  • Be a point of contact for all queries
  • Assist in responding to new connection queries and industry reporting
  • SME on Software development projects and RPA
  • Assist in User acceptance testing of new releases
  • Working with Managed service providers to ensure agents are appointed to supplies (HH and NHH) and resolving any appointment rejections

Skills and experience required:

  • An all-rounder across a range of operations processes
  • Energy Experience but not mandatory
  • Can commute to or lives in Bedfordshire/Milton Keynes/Northampton area
  • Either Graduate from a numerate background, someone with A Levels (with at least 1 stem subject) or has at least a year's experience working in an analytical role

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