Summary:
Are you an Analyst with Gas Market experience? Our client, a leading independent energy supplier, is looking for an experienced Gas Operations Analyst to deliver high quality service to all stakeholders through a meter lifecycle. You will be part of a dynamic operations department in a role which will involve analysis and interpretation of data from various sources, data processing and query resolution, ensuring additional value is delivered and operational risk controlled. If you have a keen eye for detail and experience in analysing large data sets/reporting, Apply Today!Key responsibilities:
- Resolve operational queries for both customers and internal colleagues, working closely with third party providers
- High quality delivery of back-office core processes through the contract to cash lifecycle
- Validate monthly industry invoices – keeping charges to a minimum and preventing further occurrences of unnecessary charges
- Ensure the customer experience is optimum and continually look at ways of improvement
- Understand industry standard file flow data and IX communication
- Work with third party providers, building strong relationships, to meet SLAs where appropriate and improve data quality through continual analysis
- Work on and deliver effectively ad-hoc projects, reports and initiatives as required
- Analyse and resolve any data issues and anomalies
- Identify and realise any value-added opportunities
- Identifying, communicating and delivering improvements to business processes with an aim to continually reduce and control operational costs
- Working collaboratively with cross business colleagues to drive portfolio growth
- Maintain spreadsheets to a high degree of accuracy
- Effectively quantify and report performance
- Opportunity to specialise within one or more operational areas
- Any other reasonable duties as defined by management
Skills and experience required:
- Minimum of 2 years’ experience within the gas industry – desirable
- Experience in analysing large data sets and reporting
- Analytical and meticulous
- Good numeric skills with an eye for details and accuracy
- Excellent communication skills
- Ability to prioritise and understand deadlines
- Proven query resolution experience
- Excellent Excel skills
- Educated to degree level or equivalent
Benefits:
- Competitive salary and benefits package
- Career progression opportunities
- Profit share
- Enhanced Pension Scheme
- Enhanced annual leave options
- Private Medical Insurance
- Life insurance and Income protection
- Day off on your birthday
- Fresh fruit, snacks and breakfast every day
- Amazing company parties
- Online learning account
- Shuttle bus to and from local train stations
- Free onsite parking
