Role purpose
Analyse and understand variances between settled and billed positions across the gas portfolio and take corrective action either with the gas industry or through recommendations for re-invoicing of customers.Job responsibilities
- Prioritise credit and debit variances by value and proximity to Line in the Sand (LIS) and work these appropriately, minimising value lost due to LIS rollover
- Using inputs from Finance and Billing, propose corrective actions needed to resolve settled to billed variances, liaising with the Gas Consumption & Settlement Team Leader and Market Interaction & Metering Team Leader to ensure these actions are completed
- Analyse High Value Reconciliation (HVR) invoices received from industry, validate prior to acceptance or challenge as appropriate
- Work within agreed authorisation levels for the approval of reinvoices prior to payment or receipt of credit from industry
- Review AQs/SOQs used for billing against industry AQs/SOQs and propose corrective action to Account Management to minimise costs for ENGIE and the customer.
- Help optimise the use of the Assurance software for the identification, prioritisation and resolution of billed to settled variances.
- Perform User Acceptance Testing for new reports, systems and changes relating to gas reconciliation work.
- Maintain Key Performance Indicators to track the team performance.
- Take ownership of queries through to resolution, working with Sales, Finance, Billing and Energy Costing to find the most appropriate outcome.
- Analyse the impact of Xoserve Change Proposals and Modifications relevant to reconciliations and industry invoicing.
- Build strong relationships between ENGIE and the Xoserve invoicing team.
- Adhere to internal processes and risk frameworks.
- Maintain and develop process documentation to ensure efficient knowledge transfer throughout the team
Experience required
- Degree level (or equivalent), preferable
- Understanding of the customer lifecycle and interdependencies between Finance and Market Operations.
- Understanding of the gas industry settlement, invoicing and reconciliation processes.
- Numerical skills
- Strong analytical skills
- Microsoft Office proficient
- Proven ability to produce accurate work within tight deadlines
- Practical approach to problem solving
- Demonstrated ability to succeed in a complex and dynamic environment
- Experience in an analytical, data driven role
- Experience from a similar role within the Energy sector, desirable
- Process improvement methodology expertise is beneficial
- Good knowledge of industry processes particularly the relevant areas of the UNC
- Excellent customer service skills#
- GCSE Maths and English Grade C (or equivalent)
