Operations and Support Analyst (Electric Vehicle)

Corner Image Curved
Home » Jobs » Operations and Support Analyst (Electric Vehicle)

Operations and Support Analyst (Electric Vehicle)

Job ID: RD-14169
Location Icon
Horley, Surrey (2-3 days split between office and homebased)
Clock Icon
Full time
Date Icon
3 weeks ago
Salary Icon
up to £23k DOE (35 hours a week Mon – Fri)
Renewable Energy

Share this job


With the launch of a new EV division, the EV team needs an additional resource to provide support in the management and operationalisation of this product.  Candidates must have drive, motivation, initiative, organisation, enthusiasm for EVs, and the ability to develop processes and documentation from scratch.  You must be a good communication, high organised with excellent problem-solving skills.  Ideally the Operation and Support Analyst will have some experience of working cross-functionally within a business and will have Intermediate Excel, Word experience.

Key responsibilities:

  • Provide proactive assistance and support to the EV Product Manager.
  • Provide customer support / resolve queries via telephone and email as required to customers
  • Proactively monitor and identify faults and errors in the system and liaise with field services and technical teams for support when needed.
  • Accurately capture and process all orders ensuring quality at all time.
  • Regularly review and report on operational performance.
  • Develop, improve and maintain procedure guides for operational and support processes.
  • Identify improvements in service by understanding customer requirements,
  • Provide professionally presented and accurate data in Microsoft Excel or similar .
  • Work in accordance with the GDPR.

Skills and experience required: 

  • Articulate, professional and clear verbal communication skills.
  • Demonstrate a customer focused approach and an expectation of others to do likewise.
  • Present information clearly and in an engaging way.
  • Strong problem-solving and analytical abilities.
  • Deliver a high volume of quality work on time and strive to get things right first time.
  • Have a good attention to detail and prioritise work well.
  • Highly accurate data inputting skills.
  • Administration experience gained within a technical environment.
  • Intermediate knowledge of Excel, Word and Outlook.

Share this job

Apply for this job

Send us your CV and a brief covering letter telling us why you’d be perfect for this job.

Allowed Type(s): .pdf, .doc, .docx

The hottest jobs in energy and utilities direct to your inbox

Stay up to date on all our latest roles with one weekly email.*

*No SPAM, we promise. Just  the best jobs in energy and utilities, once a week.

  • This field is for validation purposes and should be left unchanged.

Just a few of the clients we work with

Engie Logo
Total Energies Logo
Ameresco Logo
Mitie Logo
Leep Logo
Smartest Energy Logo
Envantage Logo
Mace Logo
Stark Logo
Everflow Water Logo

Ready to find your perfect job?