Programme Manager

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Programme Manager

Job ID: LW-13979
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London
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Permanent
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1 month ago
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Up to £55,000
Water

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Summary:

  Does your passion for saving water match your passion for excellent customer service?   My client is a social and environmental regeneration charity, helping people to change places and change lives. This is an exciting opportunity to lead my clients award-winning water saving programmes in partnership with a major water supplier. The Programme Manager will be responsible for ensuring excellent customer service in the delivery of domestic and business water efficiency, wastage fixes (low-level plumbing repairs) and customer engagement.   Providing leadership to the programme’s Senior Management and support teams, the Programme Manager will oversee the programmes financial planning and monitoring; human resources planning and management; health, safety and wellbeing in the workplace and in the field. They are also responsible for ensuring all contractual requirements and programme targets are met.   If you have a passion for saving water combined with significant experience of delivering excellent customer service and of providing high quality programme management and team leadership, this is the job for you, Apply now!!  

Key responsibilities:

  • Ensure effective contractual, planning, financial and operational management of all company activities
  • Proactively ensure excellent and effective relationships are in place with company clients,
  • participate in water efficiency strategies and planning activities,
  • Deliver performance reviews, multi-level reporting and programme evaluation
  • Ensure that excellent customer service standards are adhered to
  • Recruit, induct, train and manage the wider staff
  • Establish a strong health, safety, well-being and environmental culture,
  • Support the development of relationships with existing and new companies with the view to securing new contracted programmes of work
  • Ensure the security, maintenance and performance of all assets deployed in the delivery of programme requirements.

Skills and experience required:

  • Excellent communication and presentation skills
  • be able to communicate with a wide variety of customer groups
  • Ability to manage workloads and competing priorities in a deadline orientated environment
  • Excellent ICT skills using bespoke systems, Microsoft Office Suite, the internet and other databases
  • Water efficiency, plumbing and waste management knowledge and experience
  • Proven ability to think creatively, problem-solve and work on own initiative
  • Demonstrate a commitment to and understanding of the principles of equal opportunities in both employment and service delivery

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