Summary:
A leading utilities provider are looking for a Project Support Coordinator to provide support in the installation and maintenance of Utilities connections. Working closely with the Sales and Commercial Contracts teams, you will need strong, professional communications skills, the ability to work to deadlines, multi-tasking and understanding the importance of meeting SLA’s. Getting things right, attention to detail and reducing errors to a minimum are important factors in this position. Researching and working with formulas and to specifications could also be part of the job. The ideal candidate will be an experienced Administrator ÂKey responsibilities:
- Fully manage Utility installation or maintenance logs
- Manage Project Delivery and Support mailbox, and prioritizing workload.
- Collate, investigate and progress all customer orders and queries through to completion.
- Resolve customer queries and complaints.
- Generation of regular customer reports.
- Commission and distribution of SIM cards and hardware and maintain stock levels.
- Manage and maintain accurate and up to date paper and electronic files.
- Proactively liaise with and quickly build rapport with customers and suppliers.
Skills and experience required:Â
- Strong administrative and organisational skills.
- Intermediate knowledge of Excel, Word and Outlook.
- Articulate, professional and clear verbal communication skills.
- Good interpersonal and rapport-building abilities.
- Precise and appropriate written communication skills.
