Our client, one of the UK’s fastest-growing, tech-driven independent B2B energy suppliers is looking for a Retentions Sales Manager to lead their high-performing team. As the Retentions Sales Manager, you’ll inspire, coach, and motivate your team to deliver exceptional results, keeping customers at the centre of every decision and interaction. If you are a results-driven sales leader with a passion for delivering outstanding customer retention, love leading people to success and thrive working in a target driven setting – apply today!
Key Responsibilities for the Retentions Sales Manager:
- Lead and manage the Retentions team, setting and monitoring goals to exceed performance targets.
- Develop and refine retention processes, ensuring a customer-centric approach that aligns with business objectives.
- Coach, support and motivate team members to deliver outstanding customer experiences and retention outcomes.
- Analyse performance metrics and report to senior management on progress, forecasts and KPIs.
- Collaborate with senior leadership on workforce planning, recruitment and training needs.
- Drive a “one team” culture, fostering engagement, accountability and continuous improvement.
- Ensure compliance with company policies, industry regulations and internal governance frameworks.
Experience Required for the Retentions Sales Manager:
- Proven experience in a sales leadership role, ideally within the utilities or energy sector
- Strong background in customer retention, loyalty, and renewals
- Experience in high-volume environments; call centre experience is advantageous
- Excellent leadership and coaching skills, able to motivate and inspire teams to achieve success
- Strong analytical skills and confident decision-making ability
- Proactive and solutions-focused mindset
- Resilient, target-driven, and commercially minded
