Sales Support Manager

Summary:

Our client, a well-established renewable energy supplier, is looking for a Sales Support Manager to join their team. As the Sales Support Manager, you’ll serve as the strategic backbone of the sales department - leading and developing the sales support team, streamlining processes and driving value for some of the UK’s top businesses. If you have least 5 years of Sales Support Management experience within the energy sector, along with a proven track record in leading high-performing teams and optimising support functions that underpin commercial success - apply today!!

Key responsibilities of the Sales Support Manager:

• Lead, mentor, and develop the Sales Support team with clear performance targets
• Actively manage individual and team performance through Personal Development Planning
• Develop and implement effective recruitment, onboarding, and training strategies
• Identify process gaps by working closely with sales, commercial, credit, and operations teams
• Ensure all internal documentation, policies, procedures, and training materials are accurate
• Provide comprehensive sales support to BDMs, KAMs, and TPI channels to facilitate timely and accurate deal execution
• Manage and coordinate the full tender process for I&C customers
• Ensure seamless end-to-end customer journey from pricing, onboarding and live supply 

Skills and Experience required for the Sales Support Manager:

• 5 years experience in leading a sales support team in the energy or utilities sector (B2B or B2C)
• Experience producing reports and delivering insight to guide decision-making
• Familiarity with credit assessment processes and customer lifecycle tools (CRM, ERP, etc.)
• Understanding of the UK energy market and its commercial dynamics
• Process-oriented with a passion for driving structure and consistency in fast-paced settings
• Highly organised, analytical, and self-motivated
• Strong communication and interpersonal skills
• Skilled at using data and reporting tools to measure performance and identify trends or risks