Senior Outbound Collections Specialist – (Utilities or Energy)

Summary

Are you a Superstar Telephone Debt Collection Expert? Do you have at least 2 years Outbound Dialling Collections experience in either B2B or domestic customer environments. If so, we are partnering with a well-established growing Energy Supplier looking to expand their team, who are responsible for collecting outstanding debts by manually outbound dialling customers. You will specialise in helping higher-risk customers become debt-free as quickly but sustainably as possible. You will optimise commercial outcomes and customer experience.  So, if you are a credible, professional, high-energy individual who is target-driven and enjoys being on the phone then this is the job for you.  Help our client to redefine standards in the Energy Collections B2B industry.  

Responsibility

• Making high-volume outbound calls to B2B customers
• Calling B2B customers (80% outbound, 20% inbound)
• Having lots of great conversations with customers in debt, all day, every day
• Collecting debts over the phone
• Resolving obstacles to customers becoming debt-free
• Accurately tracking your own performance
• Actively liaising with other debt functions if joint solutions are required

Experience

• 2 years plus of outbound dial collections experience
• Focused – You have the drive and self-discipline to make high volume outbound calls and have great customer conversations
• Negotiator – You are already an effective telephone collections expert with over 2 years of outbound dial collections experience
• Assertive not aggressive – you collect debts in a respectful and highly professional manner
• Target Driven – You’ll relish being performance managed to outbound dial collection targets
• Achiever – You understand the difference between effort and success
• Great communicator – Highly confident on the phone talking to customers

Benefits:           24 days holiday plus bank holidays, buy up to 5 additional days, Day off on your birthday, annual salary review, company sick pay, career progression, new modern facilities plus more!