Service Delivery Coordinator (Energy / Utilities)

Summary:

Our client is an Independent Commercial Gas Supplier who are renowned for their innovative products such as 100% biogas, utility connections, and delivering first-class customer service.  Their Customer Experience team has a requirement for a Service Delivery Coordinator with the primary function of managing all account queries through a first-class customer-centric approach. Do you have excellent customer service skills? Demonstrate enthusiasm and passion to your customers? Can you work in a fast-paced environment and manage multiple tasks? If so and this role sounds like you then why not apply today!  

Role and Responsibilities:

• Act as the primary point of contact between themselves and their key accounts.
• Manage and resolve a wide range of account queries and develop service offerings.
• Communicate Change of Tenancy (COT) performance and assist the COT team in resolving any issues within agreed service-level agreements (SLA).
• Communicate any billing issues from managing agents to the billing team and vice versa.
• Be the primary point of contact for the AMR roll-out programs making the business aware of any challenges and performance of the program.
• Ensure all the half-hourly data sent to managing agents is complete and accurate and make the managing agents aware of any issues and timescales to resolve said issues.
• Support the launch of new products of services through effective internal and external communication.
• Make the business aware of competitors and their offerings in the market.
• Support back-office in providing aftersales support and customer care.
• Attend off-site client meetings when required.

 

Skills and Experience:

• Excellent organisational skills
• Self-motivated
• Excellent verbal and written communication skills
• Good arithmetic skills
• Computer literate with strong Excel and Outlook skills
• Excellent attention to detail
• Good at working as part of a team and individually
• Industry experience (advantageous)
• Account management experience (advantageous)