Support Engineer (energy / utilities)

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Support Engineer (energy / utilities)

Job ID: JB-14093
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Bristol / Hybrid working – 2 days office
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Full time/ Permanent
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1 month ago
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£26k – £28k
Metering & Analytics

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A technology based, energy and utilities data / services business are looking for a Support Engineer to provide an excellent standard of technical software support to licensees and internal users to ensure relevant technology divisional objectives are met.  Our client installs and maintains a new generations of smart meters, that enables businesses to better manage their energy use. The ideal  candidate will have excellent interpersonal and rapport-building abilities, and previous experience of supporting users of software. You should be consistently professional, confident and calm even in challenging situations.

Key responsibilities:

  • Provide customer support of our client’s software systems
  • Share knowledge and help train new starters
  • Configure software systems, support system upgrades and improvements
  • Help resolve technical support issues
  • Liaise with project delivery and support to keep customers informed of project process
  • Contribute to the maintenance of the Procedures manual
  • Attend and contribute to meetings when required

Skills and experience required: 

  • Articulate, professional and clear verbal communication skills
  • Good telephone manner and ability to listen to needs of customers and colleagues
  • Up to date with advances in software development, particularly MSDN
  • Strong problem-solving and analytical abilities
  • Confident and accurate use of departmental computer systems/databases
  • Strive to meet objectives and improve performance
  • Highly organised with good attention to detail and strong admin skills
  • Intermediate knowledge of Excel, Word and Outlook

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