TPI Account Coordinator

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TPI Account Coordinator

Job ID: 14614
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London/ hybrid (3 days in the office and 2 from home)
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Full time
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2 months ago
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Competitive DOE + bonus
Retail energy

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Summary:

An independent business-to-business energy supplier is looking for a TPI Account Coordinator to join their team. As the TPI Account Coordinator, you will be a key part of the TPI Account Management team providing support to both internal and external stakeholders. In this role, you will be tasked with providing administrative support to a portfolio of TPI’s, being the first point of, and vetting, onboarding and seamlessly transitioning clients to the post sale team. The right candidate will have proven experience in a customer facing sales administration or sales support role, possess a high attention to detail with a pro-active work ethic and a great professional manner. So, If this TPI Account Coordinator role sounds like a good fit for you, apply today!

Key responsibilities:

  • Manage the tendering process for the TPI Sales channel
  • Ensure all tenders are logged in line with KPIs any requests are communicated to the relevant people.
  • Identify and query anomalies in tender data with clients
  • Assist Account Managers by obtaining better quality data.
  • Onboard all new clients accurately to ensure a smooth transition to post sales
  • Liaise with the Commercial and Operations departments on tender and contract queries.
  • Create and send out contract offers in the absence of the Account Manager, obtaining price feedback
  • Answer incoming calls coming through the Sales Line, managing any queries or complaints.

Skills and experience required: 

  • Previous experience in B2B customer facing or sales administration or sales support role.
  • Excellent organisational and time management skills with the initiative and ability to proactively plan and prioritise own work and recognise when to ask for assistance.
  • Attention to detail and accuracy of numerical data.
  • A creative thinker who can come up with new ways of doing things
  • Ability to independently work through a set task.
  • Comfortable working across the range of Windows packages.
  • A confident and professional manner, able to remain calm under pressure
  • Proactive and self-motivated to work alone and as a part of a wider team.
  • Ability to relate to people at all levels and develop and maintain working relationships.
Desirable
  • Business-to-business Account Management and/or Business Development experience.
  • Energy experience - understanding of fixed & flex electricity and gas supply contracts
  • Strong ability to analyse data and present statistical information effectively.
  • Ability to independently explore and present optional solutions when set a problem.

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