The Company
Lisa was engaged on a major Executive Search project for a retail energy challenger brand, which employed 170 FTE, suppling gas and electricity to 120,000+ residential customers in the UK. The company was a wholly owned subsidiary of a large European integrated energy company, who has invested more than £3bn building one of the UK’s leading wind energy businesses. It has recently branched out into solar PV, battery storage and B2B sales, and across northern Europe sells power, gas and heat to more than eight million customers.
The challenge
The company was committed to delivering a customer centric experience whilst offering and expanding their range of services to associated products reinforcing their green credentials, to deliver fossil free living within one generation, supporting their customers in reducing their carbon footprint.
They were looking for someone to push Inclusion & Diversity, a disruptive, seasoned and credible leader, someone who understood consumer behaviour and could champion their needs in order to push the business forward.
The solution
- 7-week turnaround
- Approached 98 potential candidates.
- Throughout the process held weekly progress meetings with the client
- Created, profiled, and presented a longlist of 8 exceptionally strong industry candidates.
- Shortlisted 4 candidates who went forward to interview.
The result
Lisa successfully placed a dynamic CEO, who closely matched the values and culture of the company. He had 25 years’ experience in major utilities organisations, having held MD and CEO positions with a Big 6 energy supplier as well as with a major water utility.
The client’s brief clearly demanded a big hitter with the ability to deliver a platform for their business here in the UK’s retail energy space. He was a bold and inspirational leader who would never accept the status quo and always challenged mediocrity.
With a clear vision and strategy his focus was to ensure ROI to deliver short, medium and long-term plans to move into a customer centric environment delivering exceptional customer experiences.
