Our client is a frontrunner in the UK communications sector, powering the backbone of private and public networks that drive smart utilities and metering. As they gear up to dominate the "win in water" space, they are searching for an exceptional Client Relationship Director. This is no ordinary Client Relationship Director role—it's about spearheading business critical partnerships, nurturing complex high-value accounts and developing long-term strategies to deliver game-changing Smart Meter solutions. If you would thrive on the excitement of shaping the future of Smart Metering within Water and setting the pace for innovation, Apply today!!
Responsibilities
- Strategic management of a named customer, develop and execute strategic account plan
- Creating and presenting updates and solutions to the customer up to and including C-Suite and representing the voice of the customer
- Oversee end to end relationship, maximise value, customer satisfaction and retention levels
- Keeping up to date with industry trends, market conditions and competitors
- Ability to build and maintain strong relationships with clients at all levels, understanding their needs, and managing expectations
- Identify growth opportunities for upselling and expanding existing services and cross sell of new services – working in collaboration with the BD team
- Report on customer insights, provide insights and trends to internal and leadership teams
Experience
- Industry experiences essential - Energy or Water in a SMART Metering Utilities environment
- Experienced of working in a Client Relationship Director or Account Director role
- Strong focus on achieving customer outcomes and delivering value to clients and the business
- Demonstrated success in achieving targets and negotiating contracts
- Strong relationship-building skills with stakeholders to promote retention and loyalty
- Strong analytical and problem-solving skills
- Ability to think strategically and solve complex customer issues
- Analyse customer data to identify trends, needs and areas of improvement
