Our client, a leading supplier of green energy, is looking for a Customer Service Manager to lead a team of 10-15 to deliver exceptional service to strategic B2B clients. You'll build strong relationships, drive customer retention, and ensure a best-in-class service experience. This role offers the opportunity to shape their service strategy, collaborate with key stakeholders and make a real impact. If you have experience of working within the B2B energy industry, combined with extensive experience in leadership - apply today!!
Key responsibilities:
- Lead & develop a team to assess & meet customer needs while achieving key objectives
- Oversee end-to-end service delivery for strategic business accounts
- Collaborate with internal stakeholders to ensure regulatory compliance and service target
- Support debt recovery efforts and assist Business Sales in securing new clients
- Enhance existing services and support new service launches through effective communication
- Manage third-party relationships to meet internal and regulatory service standards
- Work with Legal, Compliance, and Finance teams on audits and governance
- Contribute to a market-leading B2B customer experience strategy
- Support cost management and business growth initiatives
- Handle internal and external escalations effectively
Skills and Experience required:
- Experience of working within the B2B energy industry (Essential)
- Proven leadership and senior customer relationship management experience
- Proficient in Microsoft Office and data analysis
- Strong communication, networking, and stakeholder management skills
- High numeracy, problem-solving, and strategic thinking ability
- Excellent time management and organisational skills
- Self-motivated, results-driven, and able to manage multiple deadlines
- Strong commercial acumen, with negotiation and project management skills
