Energy Bureau Analyst

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Energy Bureau Analyst

Job ID: 14755
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Bristol or Blackpool
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Full time
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3 weeks ago
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£30,000 – £35,000
Retail Energy

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Summary:

Do you have experience working within the energy industry, particularly within Bureau and invoice validation? A leading energy consultancy are looking for an Energy Bureau Analyst to be responsible for utility invoice validation, energy query management, creating recharges and processing change of tenancies, as well as creating various detailed reports for our clients. So, if you have experience working within Bureau and invoice validation in the energy/utilities industry, APPLY NOW!!    

Key responsibilities:

  • Provide an excellent client experience to internal and external stakeholders
  • Handling queries via all typical channels in line with internal KPI’s
  • Invoice checking and tariff-based validation on all components of electricity & gas invoices
  • Maintaining database(s) with accurate data in a timely manner
  • Analysing invoices, costs against previous periods, and spotting/reviewing anomalies
  • Raising queries and resolving errors with suppliers when invoices are incorrect
  • Processing and following up on change of tenancies.
  • Creating and delivering monthly/scheduled recharge invoices to tenants
  • Producing portfolio-wide reports and issuing to clients accordingly
  • Assisting with and managing new connections and disconnections.
  • Driving continual improvement in our billing systems and processes
  • Build knowledge of the energy industry and develop an understanding of queries and resolution
 

Skills and experience required:

  • An underlying interest in energy industry
  • Understanding of all components of an electricity & gas bill
  • Analytical and troubleshooting skills with attention to detail
  • Excellent communication skills – having the ability to communicate complex utility issues
  • Strong Excel –confident to manipulate data, formatting data, creating and reviewing formulas
  • Familiar with systems and billing.
  • Customer Service Experience - strong investigation skills and the ability to follow queries through from the start to the end.
  • Eligibility to work in the UK

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