Head of Cost Recovery Services

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Head of Cost Recovery Services

Job ID: 14803
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South Manchester
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Full time
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1 month ago
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Up to £60k DOE
Retail Energy

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A fast-growing Carbon and Energy consultancy are looking for a Head of Cost Recovery Services to join their team. As the Head of Cost Recovery Services, you will ensure the delivery of high-quality services, and ensure the correct processes and procedures are in place, ensure clients are being accurately billed by their supplier, and help support clients journey to net-zero status. To be successful in this role you will need experience working within an energy bureau team, have dealt with complicated large energy consumer invoices, able to question clients’ connection infrastructure and have knowledge of whether the rates that are being checked are correct. Sounds like you, apply for the Head of Cost Recovery Services role today!   Key responsibilities:
  • Manage multitude of bureau, validation & cost recovery services the company offer to clients
  • Manage relationships with third-party service providers
  • Manage the expectations of clients through customer feedback and SLA’s
  • Analyse data outputs and draw insights from this analysis to drive data-led energy strategies
  • Identify and lead projects to realise additional revenue streams for the business
  • Working with our sales and account management teams to ensure robust client onboarding
  • Work closely with senior management team to help develop our service offering
  • Report department results and activity to senior management via structured KPI’s
  • Manage the relationship with the company’s system developers to ensure the system remains best practice and market leading
  Skills and experience required:
  • A strong understanding of energy billing is required.
  • Detailed knowledge of utility bills and factors within them
  • Understand all elements on electricity, gas invoices, including the ever growing non commodity costs.
  • Electricity connections background with experience of obtaining cost recovery savings
  • Ideally worked for a utility supplier, brokerage or consultancy
  • Problem Solving – adapt to an ever-changing environment and reacting to meet challenges
  • Analytical with ability to interpret information from numerous sources and present in reports
  • Up to date with all aspects of bill validation and cost recovery.
  • Strong communication and great customer service skills and experience
 

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