Do you have Operational experience in the non-household water market? We are recruiting for an Operational Business Analyst to join a company which plays a central role in supporting competition in the non-household retail water market. The Operational Business Analyst will lead the detailed design and documentation of business user requirements for the development and deployment of a new Market Performance Framework for the non-household water market in England and Wales. To be successful in this role you will need to have proven experience in the non-household water market with an operational background along with a logical and analytical mindset, Business Analysis qualifications are not necessary as training can be provided. Occasional face to face attendance at off-site meetings may be required, mainly in London. Apply today!
Responsibilities:
- Analysing and documenting ‘as is’ and 'to be' processes
- Impact analysis
- Collaboration with internal and external stakeholders to agree scopes, gain support and inform solution design.
- MoSCoW analysis (particularly around the reporting of performance metrics). Automation vs manual
- Preparing detailed business user requirement specifications to enable effective technical development of the MPF platform and internal/external processes, bridging the gap between operations and IT
- Prepare and deliver report conclusions and recommendations to leadership, accompanied with a comprehensive risk and impact assessment
- Carrying out training sessions and workshops and supporting the preparation of online training materials to guide relevant teams
- Undertaking user acceptance testing
Skills and experience required:
- Operational experience in the non-household water market is essential (e.g. Billing/Change)
- Business process mapping and requirements gathering
- Strong communication skills with the ability to use persuasion
- A Logical and Analytical mindset
- Experienced in documenting and presenting findings and recommendations
- Ability to analyse complex situations and develop considered options and responses
- Able to articulate complex options clearly and concisely to senior decision makers
- Experience in managing multiple pieces of work at any one time in a fast-paced environment
- Business Analysis qualifications are desirable but not essential
