Our client, the UK’s only Supplier of 100% green gas and renewable electricity, are looking for a Metering Support Analyst to join their team. In this role, you will play a pivotal part in helping customers resolve smart meter issues, addressing billing queries, and analysing energy data to ensure accuracy. This role is ideal for someone with experience in the energy sector, exceptional communication skills, and a strong passion for problem-solving and data analysis. If this sounds like you, apply now!
Key responsibilities:
- Assist customers and industry stakeholders over the phone
- Manage queries related to smart meters, energy consumption, and billing concerns.
- Extract, manipulate, and validate energy data to produce accurate reports.
- Analyse and interpret industry-specific data flows to identify trends or errors.
- Apply analytical skills to diagnose and explain underlying issues and trends.
Skills and experience required:
- Experience of troubleshooting customer billing and data queries - Essential
- Strong communication skills, with the ability to simplify technical concepts for customers.
- Strong customer service skills—empathetic, proactive, and solution-focused.
- Intermediate Excel skills
- Analytical and problem-solving abilities to identify errors and opportunities for improvement.
- Ability to work independently, with a willingness to seek guidance when needed.
- Energy industry experience - desirable
Additional Information:
- 25 days holiday + BH
- 8am – 5pm (1hr lunch)
- Pension & Healthcare schemes available
