An award-winning energy consultancy are looking for a Strategic Customer Success Manager to join their growing Customer Success team, providing an opportunity to work with a wide range of their largest clients. Reporting into the Customer Success Director, you will be responsible for managing and growing strategic customer relationships. You will play a crucial role in ensuring customer satisfaction, maximizing revenue, and identifying opportunities to expand our service offerings. If you have proven experience of managing large, strategic accounts within the energy or utility industry, we want to hear from you, apply today!
Key responsibilities:
- Collaborate with your customers to develop a deep understanding of their businesses
- Develop your portfolio strategy to understand customers needs, develop customer growth strategies
- Collaborate with internal teams to develop proposals and presentations for upselling and cross-selling opportunities.
- Monitor industry trends, competitive landscape, and market developments to stay informed about potential growth opportunities.
- Analyse customer data, including energy consumption patterns and market trends to identify areas for the optimisation of sustainability and cost-saving opportunities.
- Develop strategic energy management plans aligned with client objectives, government legislation, outlining recommended actions, targets, and timelines.
- Work closely with internal teams, such as technical experts and product owners
- Track and report key performance metrics, providing regular updates to clients on progress and achievements.
- Collaborate with internal teams to negotiate contract terms and pricing strategy
- Ensure timely contract renewals and proactively address any potential issues or obstacles.
- Conduct contract reviews to assess compliance and identify opportunities for contract expansion or upselling.
Skills and experience required:
- Proven experience in strategic customer management, or experience working with large complex customers, within the energy or utilities industry.
- Demonstrated ability to build and maintain strong client relationships.
- Strong analytical and problem-solving abilities.
- Proficiency in analysing data and utilizing software tools for reporting.
- Results-oriented mindset with a focus on achieving targets and delivering exceptional customer service.
- Knowledge of energy management, sustainability/energy consulting, and regulatory compliance is desirable.
