An award-winning energy consultancy are looking for a Customer Success Manager to be responsible for nurturing and growing relationships with key stakeholders within a dedicated portfolio of customers. The Customer Success Manager is responsible for defining and delivering the success plan, part of which is to identify the customers’ needs and to introduce products and services. In this role you will drive the highest ROI possible for their products and services to their medium value-based customers. If you have experience as an Account Manager or within a customer orientated role in the energy industry, we want to hear from you, apply today!
Key responsibilities:
- Map, build and maintain strong relationships with your key customer portfolio
- Develop a deep understanding of the customers business and align solutions
- Design and deliver proposals and presentations for upselling and cross-selling opportunities.
- Establish clear renewal goals to ensure the customer portfolio stays at renewal periods.
- Educate prospects and customers on the capabilities of new/upcoming products and services.
- Conduct customer satisfaction audits to identify areas of improvements and recommend solutions and evaluate risk management for customer portfolio
- Act as the voice of the customer with internal teams, including wider Sales team, Marketing, Product, Technical Support, Operations, Finance and Engineering providing customer, industry, and product insights to improve/develop service and product offering.
- Analyse customer data, including energy consumption patterns and market trends
- Track and report key performance metrics, providing regular updates to customer portfolio on progress and achievements.
Skills and experience required:
- Proven work experience as an Account Manager or a Customer focused role within the energy industry.
- Demonstrable track record of renewing and cross-selling against targets.
- Proficiency in analysing data and utilising software tools for reporting.
- Results-oriented mindset with a focus on achieving targets and delivering exceptional customer service.
- Accountability and personal organisation are essential.
