Summary:
A leading multi-faceted company offering multi-utility connections to residential, industrial, and commercial clients, are seeking an ambitious Delivery Support Officer to join the team and contribute with their expanding growth plans. Do you have excellent Client management skills and experience of managing projects and problem solving? This role would suit someone who is highly commercial, able to build strong relationships with clients, extremely well-organised and able to negotiate new enquiries for project opportunities. If this role sounds like you and you are client focused, then apply today!Key responsibilities:
- Build long-lasting, profitable relationships across a range of clients
- Act as the point of contact and communicate project status to all participants
- Monitor Projects and handle any issues that arise as the project evolves
- Demonstrate and deliver exceptional levels of customer service updating clients regularly
- Organising and managing several work streams simultaneously
- Assist with schedule management times scales of metering works/supply works
- Responsibility, determination and focus to drive projects through to implementation
- Confidently liaise with internal and external stakeholders
- Transact client enquires into tangible, project opportunities across multiple utility sectors
- Support the sales teams with quotes and tendering processes
- Occasional site visits
Skills and experience required:
- Minimum of 2 years’ experience in Project / Account Management / Customer Service roles
- Experience in the utilities industry desirable
- Next-level client management skills, with excellent relationship building experience
- Ability to analyse problems and offer solutions whilst demonstrating strong skills within project management, customer services and problem solving
- Excellent communication skills with a capacity to present, discuss and explain issues coherently and logically both in writing and verbally
- Computer literate, with ability to efficiently use a wide range of software including MSOffice
- Good team player, self-motivated and able to work on own initiative.
- Clear decision-maker with ability to judge complex situations & assess when to escalate issues
