Sales Support Assistant

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Sales Support Assistant

Job ID: JD-14077
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Fixed Contract
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2 months ago
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Up to £21,000 (12-month FTC)
Retail energy

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We are looking for a Sales Support Assistant to join a leading retail energy company. As the Sales Support Assistant you will help facilitate the efficient functioning of the Sales team. In this role you will ensure the quick and accurate turn-around of information, data and documentation, cover all administrative elements of the sales process (pre and post sales) and stand in for the Account managers where necessary. To be successful in this role you will need to have experience in a previous administrative role, have good numeric and IT skills, be an effective communicator, and be an excellent team player with proven customer service skills. If this role sounds like a good for you, Apply today!  

Key responsibilities:

  • Self-organise and prioritise high levels of daily workflow
  • Manage multiple email inboxes with high levels of efficiency
  • Set-up gas and electricity quotes within tight deadlines and to high levels of accuracy
  • Create and validate gas and electricity quote documentation
  • Send quotes to brokers and customers on behalf of the account managers
  • Book and lock-in accepted contracts within the correct parameters and ensuring profitability
  • Maintain relationships with account managers, direct sales staff, brokers and customers
  • Update relevant systems with accurate contract and contact details
  • Issue post-sales communications and send signed contracts
  • Manage key process like Objections and Complaints data gathering
  • Assist in the testing and training of new systems and tools

Skills and experience required:

  • Demonstrate good numeric and IT skills
  • Ability to adapt to new systems and processes
  • Effective communication skills
  • Ability to efficiently manage own workload
  • Ability to resolve issues
  • Previous experience in customer care
  • Previous administrative experience
  • Previous industry experience preferred
  • Above GCSE Grade C in Maths and English
  • University degree preferred

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