Summary:

A leading supplier of energy management solutions are looking for a Service Delivery Manager to help customers meet their net zero carbon emission targets.   You will have excellent customer service skills to support customers as their account manager, providing insight, energy consumption, cost, trends and potential savings.  Working with blue-chip customers you will be responsible to ensure a high-quality service for their energy management.  The ideal candidate will have a good degree in a technical, energy or engineering discipline and be keen to progress a career within the Energy Management Industry.

Key responsibilities:

• Managing customer relationships in line with customer service plan
• Conducting regular performance reviews to ensure service delivery SLAs are met
• Managing workflow for Delivery Analyst to support the customer
• Managing on-boarding of new customers
• Providing energy portfolio analysis and review, to ensure that customer’s portfolios and supplier information is appropriately maintained and configured

Skills and experience required: 

• Experienced Energy professional
• Keen to progress a career within the Energy Management Industry
• Passion for Customer Service
• Understanding of Energy Management, Project Management and Business Processes